Privacy Policy

Effective Date: November 12, 2026
Last Updated: November 12, 2026

1. About This Privacy Policy

Privacy matters at every point of an online purchase, including browsing, account access, checkout, delivery, and customer support.

This Privacy Policy explains how personal information is handled in connection with Jovsena at https://jovsena.com. It describes the categories of information involved, the reasons information may be processed, the organizations that may receive it, and the choices available to individuals.

For the purposes of this policy, personal information means information that identifies, relates to, or can reasonably be associated with an identifiable individual under applicable privacy law.

This policy applies to personal information processed in connection with the Website and related customer communications.

2. Data Controller

For personal information processed for purposes and by means determined by Jovsena, the responsible Data Controller is:

Data Controller: Wuhan Yunchangtong Trading Co., Ltd.

Unified Social Credit Code (USCC): 91420114MAKCJPG750

Registered Company Address: Factory Building 6-1262, No. 91 Huayuanwan 2nd Street, Daji Street, Caidian District, Wuhan, Hubei Province

Website: https://jovsena.com

Privacy Contact Email: service@jovsena.com

Contact Phone: +86 17649127853

Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)

Certain external providers may separately act as independent data controllers when they determine their own purposes and methods of processing personal information.

3. Information and Its Connection to Our Services

Different customer activities involve different categories of information.

Website Access and Technical Information

When you access the Website, technical systems may process information such as your IP address, browser type, device characteristics, operating system, requested pages, access times, and referring website information.

Technical information supports website delivery, operational reliability, security, troubleshooting, and applicable performance functions.

Cookies and similar technologies may also recognize a browsing session or remember relevant preferences.

Customer Identity and Contact Information

When you place an order, create an available customer account, or contact us, information may include your name, email address, telephone number, billing address, delivery address, and account identifier.

This information helps connect your purchase or inquiry with the appropriate customer record.

Order and Transaction Information

Purchase-related records may contain order numbers, selected items, prices, shipping charges, payment status, purchase dates, delivery instructions, and transaction references.

Payment information submitted during checkout is processed through the payment services available for the transaction. We may receive payment confirmations or limited transaction details needed for order administration, without requiring customers to send complete payment-card details to support.

Customer Communications

If you ask for assistance, we may process the content of your messages, related order information, photographs you provide, and correspondence necessary to address your request.

Preferences and Optional Communications

Where account preferences or marketing choices are offered, we may process information about the choices you make, including communication preferences and relevant consent or withdrawal records.

4. Why Information Is Processed

Information is handled for specific business and legal purposes.

Order fulfillment: Contact, address, and transaction information is used to process purchases, confirm orders, arrange delivery, and assist with after-sales matters.

Customer support: Information supplied in an inquiry is used to identify the relevant issue, communicate with the customer, and determine an appropriate solution.

Account functionality: Where accounts are available, relevant information supports registration, authentication, account access, and account-related assistance.

Operational security: Technical information and relevant activity records can help detect suspicious access, prevent fraud, maintain service reliability, and protect the Website.

Legal compliance: Certain records may be necessary for accounting, tax, consumer protection, lawful requests, or other applicable obligations.

Optional communications and measurement: Where enabled and legally permitted, information may support customer preferences, marketing communications, website measurement, or advertising functions.

We aim to process information in a manner consistent with the purposes explained to customers and applicable legal requirements.

5. Legal Grounds for Processing

Where applicable data protection law requires a legal basis, the basis depends on the particular purpose.

Contractual necessity: Processing information needed to complete purchases, arrange delivery, or respond to requests directly connected to an order.

Legal obligations: Maintaining or disclosing information where required by applicable law.

Legitimate interests: Maintaining security, preventing fraud, resolving operational problems, and improving service reliability where those interests are permitted and appropriately balanced against individual rights.

Consent: Processing that requires affirmative permission, such as certain optional tracking technologies or promotional communications.

Where consent applies, it may be withdrawn for future processing without affecting processing that was lawful before withdrawal.

Other lawful grounds may apply where specifically permitted by the relevant jurisdiction.

6. Organizations That May Receive Information

Completing an online transaction can require information to move between organizations performing different functions.

Our ecommerce storefront uses Shopify technology. Shopify and the relevant commerce infrastructure may process information needed to support the Website, checkout, and associated store functions, subject to their applicable roles and privacy terms.

Other categories of recipients may include:

Payment service providers handling transaction authorization, settlement, or payment-related security.
Shipping and logistics providers responsible for transporting purchases.
Technology providers supporting hosting, communications, security, or technical operations.
Customer service providers involved in responding to inquiries.
Professional advisers or public authorities where disclosure is lawful and necessary.

Recipients receive information relevant to their functions and applicable legal requirements.

A provider may act on our instructions for certain activities while independently determining its processing for other activities. Applicable third-party privacy notices may provide additional information.

We may disclose information where necessary to comply with the law, protect legal rights, or complete a lawful business transaction subject to relevant safeguards.

7. Cookies and Similar Technologies

Cookies, local storage, and comparable technologies may be used to support website functions.

For example, necessary technologies can help maintain a shopping cart, preserve a checkout session, facilitate account authentication, or identify potentially harmful activity.

Depending on the services enabled on the Website, additional technologies may be used for performance measurement, preferences, or advertising-related functions.

Where the law requires consent for optional technologies, those technologies are subject to the applicable consent requirements.

You may adjust browser settings to restrict or delete cookies. However, disabling technologies needed for essential functions can affect account access or the checkout experience.

Where a cookie consent banner or preference center is presented, you can use it to manage available choices.

8. Marketing, Advertising and Privacy Choices

Where marketing communications are offered, we process relevant contact information and preferences in accordance with applicable consent, disclosure, and unsubscribe rules.

You may withdraw permission for optional marketing communications or use an unsubscribe mechanism provided in an applicable message.

Depending on your jurisdiction and the Website's actual processing activities, you may also have the right to object to targeted advertising or opt out of qualifying sales or sharing of personal information.

Where a relevant privacy-choice mechanism is available on the Website, you may use it to communicate your preference.

You can also submit a privacy request to service@jovsena.com.

We will evaluate the request in accordance with the processing involved and the legal rights applicable to you.

9. International Processing of Personal Information

Jovsena's operating company is based in China.

Information connected to online purchases may be accessed or processed by ecommerce, payment, logistics, hosting, or other providers operating in different countries.

Privacy laws and safeguards may vary between these locations.

Where applicable law requires a legal mechanism or additional protection for an international transfer, we will use an appropriate lawful arrangement.

Individuals may contact us for more information about international processing relevant to their personal information.

10. Information Retention and Deletion

Retention periods depend on the nature of the information and the reason it is processed.

Order and transaction records may be retained for fulfillment, customer support, accounting, tax, legal compliance, and dispute resolution.

Account-related information may be retained while necessary to provide account functions or meet an applicable legal requirement.

Customer support correspondence may be retained for a period reasonably necessary to handle the request and related obligations.

Technical and security records may be retained for legitimate operational and security purposes.

When information is no longer required for a lawful purpose, we take appropriate steps to delete, anonymize, or restrict it, subject to applicable recordkeeping and backup requirements.

A request to close an account does not necessarily require immediate deletion of transaction information that must lawfully be preserved.

11. Security of Personal Information

We recognize that protecting customer information is an important part of operating an online store.

Reasonable technical and organizational measures are used to reduce risks of unauthorized access, alteration, misuse, and disclosure.

Access to personal information should be limited to those with an appropriate business need.

Despite reasonable safeguards, no online system can guarantee absolute security.

Customers should protect account credentials, keep verification codes confidential, use secure devices, and promptly report suspected unauthorized account activity.

12. Individual Privacy Rights

Depending on the jurisdiction applicable to you, your rights may include:

Requesting access to personal information held about you.
Requesting correction of inaccurate information.
Requesting deletion where legally available.
Objecting to or restricting certain processing activities.
Withdrawing consent where consent is the relevant legal basis.
Requesting data portability where applicable.
Opting out of certain advertising-related processing or data sharing.
Challenging or appealing certain privacy decisions where the law permits.

These rights may be subject to legal exceptions, identity verification, and applicable retention obligations.

You may submit a request by emailing service@jovsena.com.

Please describe the nature of your request clearly. We may request reasonable information to verify your identity before disclosing or changing personal data.

We will respond within the timeframe required by applicable law.

Where legally permitted, an authorized representative may act on your behalf. You may also have the right to contact a competent privacy regulator or supervisory authority.

13. Children's Personal Information

The Website is intended for individuals who can participate in online shopping lawfully.

It is not specifically directed toward children, and we do not knowingly seek to collect children's personal information in violation of applicable law.

If a parent or guardian believes a child has supplied personal information improperly, they may contact us so that we can review the matter and take appropriate action.

14. External Websites and Independent Services

The Website may contain links to websites, payment services, or other resources operated by third parties.

When you interact with an independent service, its own privacy practices and legal responsibilities may apply.

We encourage customers to review relevant third-party privacy notices before sharing personal information outside the Website.

15. Policy Updates

We may revise this Privacy Policy to reflect changes in our services, information-processing activities, or applicable laws.

The Last Updated date at the beginning of the policy indicates the latest revision.

Where applicable law requires additional notice or consent for a material change, we will follow those requirements.

16. Privacy Questions and Requests

For questions about this Privacy Policy, the handling of personal information, or a request concerning your rights, please contact: