About Us
Effective Date: November 12, 2026
Last Updated: November 12, 2026
Jovsena is an online retail brand operated by Wuhan Yunchangtong Trading Co., Ltd. We aim to provide a straightforward online shopping experience supported by accessible product information, understandable order procedures, and customer service.
Our Approach to Online Shopping
At Jovsena, we believe customers should be able to review product information and understand the conditions of a purchase before placing an order.
Our website provides product listings with relevant descriptions, available options, and pricing information.
We encourage customers to review product details carefully and contact us when they have questions about an item or the purchasing process.
Clear Information Throughout Your Order
We aim to make the main stages of online purchasing understandable.
Customers can review available delivery methods and shipping charges during checkout before completing payment.
Our standard order-processing target is 1–3 business days after successful payment confirmation, followed by an estimated shipping transit period of 7–15 business days after dispatch.
Actual delivery times can vary depending on the destination, carrier arrangements, and other circumstances.
Further details are available in our Shipping Policy.
Customer Support Beyond Checkout
Customer service remains important after an order has been placed.
If you need information about an order, a shipment, or an item you have received, you can contact our support team using the channels below.
For eligible purchases, our Return & Refund Policy explains how to request a voluntary return within 30 calendar days after delivery.
The policy also describes refund processing, shipping responsibilities, exchanges, and relevant exceptions.
We do not charge a restocking fee for approved returns.
Nothing in our policies limits mandatory consumer protections under applicable law.
Our Commitment to Clear Communication
We aim to communicate with customers in a professional and understandable manner.
This includes explaining relevant order information, providing available shipping details, and responding to customer concerns.
We encourage customers to retain their order confirmation and contact us when assistance is required.
Business Information
Operating Company: Wuhan Yunchangtong Trading Co., Ltd.
Unified Social Credit Code (USCC): 91420114MAKCJPG750
Company Address: Factory Building 6-1262, No. 91 Huayuanwan 2nd Street, Daji Street, Caidian District, Wuhan, Hubei Province
Website: https://jovsena.com
Support Email: service@jovsena.com
Contact Phone: +86 17649127853
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
Our registered business address is provided for company identification and is not automatically the location for returning merchandise.
For an authorized return destination, please contact our customer support team before shipping an item.