Contact Us

Effective Date: November 12, 2026
Last Updated: November 12, 2026

How Can We Help You?

Thank you for visiting Jovsena. Whether you are considering a purchase, reviewing an existing order, or looking for assistance after delivery, you can contact our customer support team through the channels listed below.

We can help with product information, order inquiries, payment questions, shipping updates, returns, refunds, and general matters concerning our website.

Customer Service Contact Details

Website: https://jovsena.com

Support Email: service@jovsena.com

Contact Phone: +86 17649127853

Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)

You may email us outside business hours. Messages received during weekends, holidays, or outside the published service period will be reviewed during the next available business period.

Questions About an Order

When contacting us about a purchase, please provide your order number and the email address used during checkout. This helps us identify the relevant transaction and respond to your inquiry.

For delivery-related matters, include any available tracking information and describe the issue you have experienced. If an item arrives damaged, incomplete, or different from what you ordered, photographs may help us assess the situation.

For security reasons, please never send your password, one-time login code, or complete payment-card details by email.

Returns and After-Sales Assistance

If you would like to request a return, exchange, or refund, contact us before shipping any items.

Our team will explain the applicable return conditions and provide the authorized return instructions when a physical return is required.

Please do not send merchandise to our registered company address unless that location is specifically identified in your authorized return instructions. Our registered address is provided for business identification and is not necessarily a return warehouse.

For more information, please consult our Shipping Policy and Return & Refund Policy.

Business Information

Operating Company: Wuhan Yunchangtong Trading Co., Ltd.

Unified Social Credit Code (USCC): 91420114MAKCJPG750

Company Address: Factory Building 6-1262, No. 91 Huayuanwan 2nd Street, Daji Street, Caidian District, Wuhan, Hubei Province